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Terms and Conditions
Purely Meribel is part of, and is a trading name of ISL Travel Ltd (Travel Trust Association T6924), 2 Sidings Court, Old Bridge Road, Hornsea, East Yorkshire, HU18 1RP, company registration number 06665149.
Please read these booking terms and conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these booking conditions then please contact our team who will be happy to help you.
Prices displayed on the website and in quotes are a from price and are subject to availability. Availability of a holiday or flight at an advertised price cannot be guaranteed although we do our best to ensure that all details relating to prices, images and all other information on our website is correct. However some details may have changed by the time you book your holiday or travel arrangements. We make every effort to ensure the accuracy of our data, however you must ensure you check all details at the time of booking, and not rely solely on the information contained on any website operated by us.
Some prices shown may be based on certain occupancy levels for the accommodation. For up to date pricing please contact us for full details. The price of holidays and flights are in GB Pounds sterling and are usually (but not always) inclusive of all taxes unless otherwise indicated.
All payments are taken in GB Pounds and any Euro prices quoted are given as an approximate guide only.
When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur extra admin charges. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travel United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. The balance of the cost of your arrangements must be received by us by the date stated on your confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you on behalf of the suppliers concerned and charge the cancellation fees set out in their Terms and Conditions.
Please note: All payments made by credit card are subject to a 2% charge for Visa and Mastercard and 3% for American Express. Should the costs to us increase for payments made by this method we reserve the right to increase this charge at any time.
All payments made by cheque should be made payable to ‘ISL Travel Ltd Trust Account’.
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
CANCELLATION and AMENDMENT:
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
DELIVERY OF DOCUMENTS:
All documents (e.g. invoices, tickets, insurance policies) will be emailed to the party leader. If they need to be posted they will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to extra charges which will be quoted to you.
PASSPORTS, VISAS AND HEALTH:
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
FINAL TRAVEL ARRANGEMENTS:
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
Accommodation Ratings And Standards
Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather conditions and all similar events outside our control or the control of the supplier concerned.
Conditions Of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount.
As an agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully
as they do contain important information about your booking.
Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
While every effort has been made to ensure that all the information and instructions on this site are accurate, up-to-date and safe, skiing is a dangerous and unpredictable sport. Ski Solutions takes no responsibility for injuries or damage that may occur as a result of following instructions or recommendations made here.
We do offer hypertext links to other websites merely for your convenience. The inclusion of such links on our Site does not mean that we endorse any material on those linked sites or have any association with them whatsoever.
Accommodation Only/Independent Travel & Tailor-made Booking Conditions
BOOKING. When accommodation is booked ISL must be in receipt of a completed and signed booking form, accompanied by the relevant deposit (or full payment if booking within 10 weeks). Deposits are non-refundable in all cases. A contract exists when a signed booking form and/or deposit is received. Signature of the booking form binds the client to paying the relevant deposits and balances. The contract is subject to English Law. Please make all cheques payable to ISL Travel Ltd.
CANCELLATIONS must be confirmed in writing by the person who signed the booking form. The following cancellation charges are payable (charges may vary depending on the actual accommodation booked and the individual suppliers scale of charges):
For cancellation received outside 10 weeks prior to departure date the deposit only shall be forfeited.
For cancellations before 70 days: Loss of deposit, 69-43 days: 50% cancellation charge, 42-29 days: 75% cancellation charge, 28 days or less: 100% cancellation charge.
Your are strongly advised to arrange comprehensive travel insurance including cancellation cover
Alterations and cancellations by you: If, after our confirmation has been issued, you wish to change your holiday we will do our utmost to do so, provided that notification is received in writing more than 10 weeks prior to departure. Such alterations will be subject to an alteration fee of £25. Please note that certain travel arrangements (e.g. airline tickets) cannot be changed after a reservation has been made and any alteration requests will incur a 100% cancellation charge.
If we change or cancel your holiday: Occasionally, it may be necessary to make changes to your travel and accommodation arrangements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them as early as possible. We also reserve the right in any circumstances to cancel your travel arrangements. We will not however cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel/accommodation arrangements, you can either have a refund of all monies paid or accept an offer of alternative arrangements of comparable standard from us, if available. If we have to make a major change to your holiday you will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us, if available, or cancelling your booked holiday and receiving a full refund of all monies paid. Please note that carriers such as Airlines may be subject to change. Other examples of minor changes include alteration of outward/return flights by less than 12 hours.
It is the passengers responsibility to have a valid Passport, Visas, Permits or any other travel regulation. Allow at least 12 weeks for passport renewals/applications.
Organising adequate travel insurance is essential for every member of the party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not accept responsibility for any costs you or a member of your party may incur as a result of failing to take out adequate insurance cover.
A refundable breakage/damage/security deposit is required with all self-catering apartments/chalets. This is usually payable on arrival in resort in the local currency (between 300-1000+ euros/apt: please contact ISL for exact amount). If you arrive late in resort/when the local office is closed please visit the office the following day in order to check-in and pay the damage deposit (& tourist tax). If you do not do so we reserve the right to use the card/payment details we have on file for this breakage/damage deposit. The sum reserved by this clause shall not limit the clients liability to the accommodation supplier.
With some accommodation suppliers this damage/security deposit must be paid before departure. In these instances normally credit/debit card details are taken and held on file as security with the clients agreement relevant amounts can be deducted from the card in the event of damages/breakages etc.
If a supplier requires a fully paid upfront security deposit/bond we have to take the deposit/bond from the card, which will be refunded to the client after the holiday (less any deductions required).
Please check the inventory on arrival. In the event of any breakage’s it would be of great assistance if you could replace the item concerned. Many items are available from a supermarket at reasonable cost. Alternatively any breakage’s will incur a charge. Damaged items/breakages which were not caused by your party and already damaged when you arrived must be reported to the local office or UK office immediately otherwise you may be held responsible for such damages, and deductions made from your security deposit. It is a condition of the let that the apartment is vacated clean and tidy.
End of stay Cleaning is sometimes included (except the kitchen area - no washing up left, bins emptied etc.), but not always. If not included a charge may be payable locally/prior to arrival (this may be an optional or a compulsory charge). Please leave the accommodation clean & tidy. Service charges may be extra (e.g. electricity, water), payable at the end of the stay.
Arrivals are usually from 5 pm. (if you are arriving earlier please contact ISL and we will try to make arrangements). Departures usually by 9-10 am the following Saturday.
Blankets/Duvets and pillows are supplied, sheets and towels are generally not. These can be hired locally (for around £20/pers/week) or taken with you.
Keys are collected locally - Local agency to be advised – please ensure keys are returned as instructed.
A small tourist/holiday tax is payable on collection of keys of approx 0.90-1.50 euros/pers/day.
The client agrees to be a considerate tenant and to take good care of the property and to leave it in a clean and tidy condition at the end of the rental period. If a final clean is included in the price the accommodation supplier/ISL Travel Ltd reserve the right to make a retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition. The client also agrees not to act in any way which would cause disturbance to those resident in neighbouring properties and to abide by the rules of the building’s management.
If pets are accepted in the apartment (please confirm if acceptable) any damage caused or extra cleaning required must be fully paid for.
Accommodation suppliers/ISL Travel Ltd shall not be liable to the client:
For any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or appliance in the property.
For any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of accommodation suppliers/ISL Travel Ltd t/a Purely Meribel and Independent Ski Links.
For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, any accommodation suppliers/ISL Travel Ltd shall, offer suitable alternative accommodation or refund all sums previously paid in respect of the rental period.
Under no circumstances shall ISL Travel Ltd t/a Purely Meribel and Independent Ski Links liability exceed the amount paid to ISL Travel Ltd t/a Purely Meribel and Independent Ski Links for the rental period.
HOTELS & CATERED CHALETS:
In addition to ISL booking conditions clients are also subject to any further conditions of the individual hotel/chalet.
Airlines: The conditions of carriage of the particular carrier you are travelling with apply, some of which may limit liability. Please note in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of their return flight, to qualify for infant status.
Flights: The flight times given are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets, which will be dispatched approximately 2 weeks before departure. You must check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is sometimes possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this happens.
Car hire: All rentals are subject to legal terms, conditions & pricing procedures of the car hire co/ supplier
Weather conditions: ISL Travel Ltd (t/a Purely Meribel and Independent Ski Links) will not be responsible for any loss, delay or cost connected with adverse weather conditions.
Force Majeure (events beyond our control): Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". "Force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Unused tickets/arrangements etc: ISL Travel Ltd (t/a Purely Meribel and Independent Ski Links will make no refund to clients in respect of unused portions of air, boat, rail, bus, accommodation, ski or other tickets, unused accommodation or meals.
CLIENT LIABILITY. Group leaders are responsible for the conduct of their party. All clients must behave in such a manner as to not damage the accommodation, cause offence, danger or annoyance to other clients. If a client breaches this clause it will result in the termination of the contract. Clients are liable for the cost of any damage they have incurred to any accommodation or other property.
All descriptions, given orally or in writing are given in good faith based on information believed to be correct at the time. Apartment/chalet descriptions are indicative and may vary slightly from property to property. ISL Travel Ltd shall not be liable to the client for any loss, damage, injury, death or extra expense however arising during the clients holiday.
We want your holiday to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. If you have a complaint during your holiday please inform the local agent. If you are unable to resolve your complaint in resort then please contact ISL Travel Ltd in the UK immediately in order to give us an opportunity to resolve the problem. We are sure you will understand that we are unable to accept any liability whatsoever unless we are notified immediately of any problems during your stay. Complaints not settled during your holiday should be made in writing within 28 days of the end of the holiday.
This contract shall be governed by English Law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.
IT IS A CONDITION OF BOOKING THAT ALL MEMBERS OF THE PARTY HAVE ARRANGED ADEQUATE WINTER SPORTS AND ANY OTHER INSURANCE COVER.
The Travel Trust Financial Guarantee
The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money.
Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.
Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.